More Lemons, Safer Highways
As a leader, you can’t know everything. You gotta hire smartly and be able to trust the people on your team to give you insights on...
Tom Cruise, Chocolate Chip Cookies and Six Sigma
Minority Report is a science fiction movie starring Tom Cruise and directed by Steven Spielberg. It takes place in the year 2054, where...
Moving from Knowing to Doing
I love being a consultant. Having had the privilege of access deep within many companies during my career, it turns out that there are...
Socialization is NOT Part of Real Change Management
Lean Enterprise or any other approach to Business Excellence starts with the needs of the Customer. Often, the customer is a set of...
What Motivates YOU to Excel?
The situation was this. An executive from company headquarters had just left, and it was time to repair the damage he had done with the...
No, We Probably Don't Have That Experience
A common objection I hear during initial conversations with clients is: “But you don’t have any experience in the (fill in the blank)...
Como localizar desperdício em um escritório, assim como na área de fabricação
Anteriormente, escrevemos sobre os diferentes tipos de desperdício nos processos de negócios; basicamente, tudo o que não é definido como...
O que não é valor-agregado é despedício
Um dos princípios do Lean Enterprise é encontrar e eliminar o desperdício. Desperdício é qualquer atividade que não seja de valor...
How to Spot Waste in an Office, Just Like in Manufacturing
Previously, we wrote about the different types of waste in business processes; basically, anything that is not defined as value-added in...
If it’s not Value-added, it’s Waste
One of the principles of Lean Enterprise is finding and eliminating waste. Waste is any activity that is not Value-added. In this post,...